Returns ALL SALES ARE FINAL AND TrueDirect DOES NOT OFFER RETURNS OR REFUNDS. Refunds ALL SALES ARE FINAL AND TrueDirect DOES NOT OFFER RETURNS OR REFUNDS. TrueDirect includes “Live Contracts Shipping Protection” On All Orders. Live Contracts will cover the cost of all lost, stolen or broken items that have been shipped from TrueDirect. The cost is included in your shipping and handling charge. You can buy with confidence knowing your purchase is guaranteed. In the event of a Shipping, Theft or Damaged Product issue, please file a claim by going to the “Shipping Protection” page in the “Quick Links” menu. Please be sure to include your order number and the issue you have experienced with your item(s).